Shipping & Returns

Order Processing
Most orders are shipped within 3-7 business days after completed payment. 

Shipping Methods
  • We ship orders to the United States addresses only.
  • Our standard Shipment can be either USPS first class or any other service that the shipping department considers most effective at the time of shipping the order.  
  • If the package(s) is returned to us due to an address error made by the customer or the customer refuses the package, the customer will be responsible for the shipping cost for the return of the package.
 
Returns & Refunds
Returned products must be unopened and sealed unless defective or it is not the product on the order form. They must be returned within 30 days. All the food items ( Tea products, Rice, Rice powder) are not refundable, return and exchange.  Shipping costs are not refundable. Before returning the product, please call 909.447.7799 ext. 569 for RMA #, please kindly include your Order Number, date ordered, and Reasons for return.
Please note: Our products are always handmade with the utmost care and are 100% naturally sourced, therefore, your item may have variations (i.e. color, seasonally available ingredients) from the item pictured.

Item Availability
Due to our products being naturally sourced, items may go out of stock at any time. Our stock and inventory types may vary at times. We strive to keep our website as up-to-date as possible, and will contact the buyer if anything in their order is out of stock. We apologize in advance for any inconvenience.